Updated August 1, 2016
1. Information We Collect.
1.1. Personal Information. We collect personal information from you when you submit it to us, including by (i) placing an order; (ii) registering as a customer; (iii) emailing or calling us; (iv) participating in promotions, surveys, email newsletters, or other features of the Website; and (v) communicating or coordinating with a customer service representative. Such personal information may include your first and last name, email address, mailing and residential address, telephone number, title, birth date, and other information needed to provide a service you have requested.
1.2. Non-Personal Information. When you browse our Website and subsidiary sites, we may collect non-personal information from you, including your computer’s Internet Protocol (IP) address (the Internet address of your computer), browser type, operating system, the specific pages you visited during your connection, and the domain name from which you accessed the Website. In addition, we may collect information about your browsing behavior, such as the date and time you visited the Website, the areas or pages of the Website that you visit, the amount of time you spend viewing the Website, the number of times you returned to the Website, and other clickstream data. We may also use non-personal information for statistical analysis, research, and other purposes.
1.3. Third Party Information. Company may collect information from you when you provide information to a third party and Company subsequently acquires or uses the information provided by the third party. Such information may include, but is not limited to, your name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests, and such other information as you may have provided to the third party. When acquiring this information, Company seeks assurances from the third party that you agreed to provide and have such information acquired by Company. If you did not give express permission, or you would like to remove your permission, you may suppress all of your information by sending notification to us at [email protected]
We may also use web beacons on the Website, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Website. Web beacons help us analyze the Website visitors’ behavior and measure the effectiveness of the Website and our advertising. We may work with service providers, such as Google Analytics, that help us track, collect and analyze this information.
We may combine the non-personal information we collect, such as through cookies and web beacons, with other information we have collected from you.
1.6. No Information Collected from Children. Company will never knowingly collect any personal information about children under the age of eighteen (18). If Company obtains actual knowledge that it has collected personal information about a child under the age of eighteen (18), that information will be immediately deleted from its database. Because it does not collect such information, Company has no such information to use or to disclose to third parties. Company has designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”). Inate Scientific encourages parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provider their personal information to the site without parental permission.
1.7. Credit Card Information. Company collects credit card numbers and related information when an individual places an order from Company. When the credit card information is submitted to the Company, such information is encrypted and is protected with SSL encryption software. Company will use the credit card information for purposes of processing and completing purchase transactions, and the credit card information will be disclosed to third parties only as necessary to complete the purchase transaction. If future orders are automatically shipped, Company shall retain credit card information in a secured location with restricted access.
2. Use of Information.
2.1 General Use. We may use the information we collect from your browser or device to:
· Respond to your requests and create an account for you;
· Complete a purchase transaction (including filling your product order);
· Communicate with you regarding your order(s) or to notify you about other products or services;
· Operate our Website and your customer experience;
· Provide you with information regarding Website updates, customized content, advertising, and services;
· Identify or remedy potential threats to the Website’s security;
· Conduct research about your use of the Website and our services; and
· For any other purpose stated at the time of collection.
2.2. Email and Unsubscribe Policy. Company uses Individual Information to provide other businesses promotional offers by email to individuals. Company may maintain separate email lists for different purposes. If email recipients wish to end their email subscription from a particular list, they need to follow the instructions at the end of each email message to unsubscribe from the particular list. To unsubscribe from all Company’s email lists, a person must send an email to [email protected]
The Company’s unsubscribe process impacts only the future delivery of electronic mailings disseminated by Company on its own behalf. You may still receive electronic mailings sent on behalf of Third Parties and your personal information may still be shared with Third Parties for use in offline marketing and data appends.
2.3. Storage of Individual Information. Company stores the Individual Information in a database on its’ computers. Company’s computers have security measures (such as a firewall) in place to protect against the loss, misuse, and alteration of the information under Company’s control. Notwithstanding such measures, Company cannot guarantee that its security measures will prevent Company computers from being illegally accessed, and the Individual Information on them stolen or altered.
3. Sharing Information.
We may disclose information collected from and about you as follows:
(a) With any of our related companies and service providers, affiliates, and subsidiaries in connection with the services we provide to perform a business, professional, or technical support function;
(b) With third parties when necessary to provide a product or service that you order from such third party while using the Company’s websites or when responding to offers provided by Company.
(c) With our marketing partners, advertisers, or other third parties who may send you information about their own products;
(f) To respond and comply with legal process (such as a search warrant, subpoena, or court order) and to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise required by law.
We may also disclose your personal information with your express consent. We may share aggregate, non-personal information about Website users with third parties.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. Even though we follow reasonable procedures to try and protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
5. Business Relationships & Third Party Websites.
6. Interest Based Advertising.
You may also visit http://www.aboutads.info/consumers/ to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies. Note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. In addition, note that if you use a different browser or erase cookies from your browser, you may need to renew your opt-out choice.
7. Foreign use of the Website.
To the extent that you are accessing the Website while domiciled outside of the United States, you acknowledge that the Personal Information you are providing Company is collected and stored in the United States and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States.
8. California User Consumer Rights.
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to [email protected].
9. Questions and Notification of Changes.
Phone Support: (866) 503-7646
Email Support: [email protected]
439 Manor Street
Columbia, PA 17512
© 2016 INATE SCIENTIFIC